FAQ
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QUESTIONS FOR TY
_How do I submit an application for Extreme Makeover: Home Edition?
All applications are handled by ABC. I have nothing to do with who gets chosen for the show. It’s a surprise to me until a few weeks before the build when I get a dossier and house plans for the upcoming shows. We have an incredible team of people who go through the two-three thousand applications we get each week and find the extraordinary families who appear on our show. You can download the application here.
_How do I get involved as a volunteer on Extreme Makeover: Home Edition?
Volunteers are coordinated by the builders. Typically about a week before we show up in a town, the local news will start doing stories about us and calling for volunteers. Our producers work closely with the builders to make sure all the volunteers are in place by the time I arrive to yell “Good Morning!” I suggest that you follow the Extreme Makeover: Home Edition fan page, where two weeks before a family is notified they announce locations and builder’s websites so volunteers can sigh up. You could also sign up for a Google Alert or some other way of being electronically notified using the key words Extreme Makeover: Home Edition.
_How can I find out more about the paint colors, furniture, fixtures, and products used in houses built on Extreme Makeover: Home Edition?
You could try to read the credits by squinting or using your dvr in slow motion, but there is an easier way. All this information is online at abc.com.
_Who is your favorite family on EM:HE?
I get asked this question so much which is why I put it here on the FAQ. I don’t have a favorite. How could I? Each story is different and each build is unique. I certainly have favorite moments, but many of the best moments for me don’t end up on television. Lots of times the things that stick with me happen when the cameras aren’t rolling—such as when I’m in town getting something to eat and someone comes up to me and tells me a great story. Or if I’m walking back to the catering truck and a kid is there with a football and we throw a little before I have to go back to building. These are the moments on the road that stick with me most.
_Do you really build the house in a week?
The answer to this is no, we do not. We actually build the house in 5 days. Yep, it’s true. Our builders are incredible and we have volunteers working literally around the clock. If you ever get to see a taping of our show, you’ll notice huge lights everywhere like the ones the highway crews use. We work 24 hours a day. So if you think of it that way, then we build the house in what would be the equivalent of 10-12 days—still pretty amazing.
_Where do you live?
I live in hotels most of the time, but I pay property taxes in California! Actually, I have a great house in Los Angeles. It’s near the beach and my neighbors love me…maybe because I’m never there!
_Will You Design a Room for Me?
Design is my passion and doing my secret rooms on EM:HE as well as other projects is one of the most rewarding aspects of my job. Unfortunately the rest of the job keeps me so darn busy that I don’t have time to take on private clients or jobs. That’s one reason why I have the magazine Ty Pennington At Home and my book Good Design Can Change Your Life.
_How can I use bold colors in my room without it being garish?
This or some variation of this question comes up a lot. I’m a color guy—I love how colors work together to create an impact. But I don’t recommend going full throttle on a bold color if you aren’t already into that kind of design. If you’re thinking you want to paint the room, then use the bold color on just one wall—we call it an accent wall in the world of design. That way the color complements the room instead of overpowering it. But if painting a wall isn’t your thing, then use your walls as a blank canvas and showcase color against them. A bright red throw on a neutral sofa or a great colorful rug can make a huge statement without forcing you to pull out your sunglasses.
_How can I donate my product or services to EMHE?
Anyone willing to donate time, services, or materials to the show should contact the production office through the ABC website. Those things are coordinated by the production manager and the builder. Thanks in advance for your generosity!
_Can you come and speak to my group?
Sadly, the answer to this one is usually “no,” but let me explain why. I’m on the road with EMHE most of the year. Chances are pretty good that the date you need me, I’ll be building a house somewhere. When I’m not on the road, it’s often a holiday. Like Thanksgiving or Christmas. So I’m with my family. And on the very few days left I have to do things like laundry.
GENERAL WEBSITE QUESTIONS
_What is TyPennington.com?
TyPennington.com is an interactive community and online destination for Ty’s take on intelligent and imaginative design, style, and life as he sees it. It is a go-to resource for creative inspiration, home decorating tips and news on Ty’s latest projects. The site offers a glimpse into Ty’s favorite things and acts as a platform for Ty to share stories of everyday people doing extraordinary things. TyPennington.com members can create their own profile page, participate in the Forum, share in the gallery, and make friends with others inspired by good design and great people
_How do I participate?
Watch, read, and interact with the daily posts
Visit the website to view videos, photos, and blogs posted by Ty, his friends, and other users highlighted on TyPennington.com You can check his profile page, write on his board, send his messages, and interact with him just like you would on a social network like Facebook or MySpace. To get started, visit Ty's profile and say hello!
_What else can I do on the website?
Create a profile and meet new friends
The daily posts on the homepage of TyPennington.com are just the beginning. Sign Up for a profile page, upload photos and videos, write notes, and make new friends. Get involved on the site by participating in the forum. The Forum gives you a place to talk about any topics you would like to know about on TyPennington.com. Use that space to interact with other members, ask questions, and become a part of the TyPennington.com community.
SIGN UP/LOG IN QUESTIONS
_How do I join the Community?
To join the community you will need to register for a profile. There are two ways to register, depending on the type of email address you have.

If you have a YAHOO, GMAIL, MSN or AOL email address:
  1. Click the 'SIGN UP' button located in the upper right hand corner of the site, or in the rectangular bar at the bottom of the screen.
  2. Enter your email address and click the 'NEXT' button.
  3. You will see an option to login to your personal email address as a way to sign up for an TyPennington.com profile. Click the 'GO NOW' button.
  4. A window will appear, allowing you to login to your YAHOO, GMAIL, MSN or AOL email address.
  5. Once you have logged in, the window will disappear and the website will reload, taking you to our registration page.
  6. Fill out your Name, Age, Gender, City, State, and Country.
  7. Add a profile avatar (this is optional).
  8. Click the 'JOIN' button. You now have a profile and are ready to start participating in the Community!


If you do not have a YAHOO, GMAIL, MSN or AOL email address:
  1. Click the 'SIGN UP' button located in the upper right hand corner of the site, or in the rectangular bar at the bottom of the screen.
  2. Enter your email address and click the 'NEXT' button.
  3. In the next window, click the option 'SIGN UP'.
  4. Choose a site password, confirm the password and then press the 'NEXT' button.
  5. A confirmation email will be sent to your email address. Click the activation link contained in the email, and you will be redirected back to TyPennington.com.
  6. The website will load, taking you to our registration page.
  7. Fill out your Name, Age, Gender, City, State, and Country.
  8. Add a profile avatar (this is optional).
  9. Click the 'JOIN' button. You now have a profile and are ready to start participating in the Community!
_How do I login to my TyPennington.com profile?
There are two ways to login, depending on the type of email address you used to register.

If you registered with a YAHOO, GMAIL, MSN or AOL email address:
  1. Click the 'LOGIN' button located in the upper right hand corner of the site, or in the rectangular bar at the bottom of the screen.
  2. Enter your email address and click the 'NEXT' button.
  3. You will see an option to login to your personal email address as a way to Login to TyPennington.com. Click the 'GO NOW' button.
  4. A window will appear, allowing you to login to your YAHOO, GMAIL, MSN or AOL email address.
  5. Once you have logged in, the window will disappear and the website will reload. You will now be logged into TyPennington.com.


If you did not register with a YAHOO, GMAIL, MSN or AOL email address:
  1. Click the 'LOGIN' button located in the upper right hand corner of the site, or in the rectangular bar at the bottom of the screen.
  2. Enter your email address and click the 'NEXT' button.
  3. Type in your site password and then press the 'NEXT' button.
  4. The site will reload and you will now be logged into TyPennington.com.
_How Do I Register From Outside the US?
Ty is proud to have fans from all around the world, and welcomes everyone to his website. If you are registering from outside the United States, please be sure to click the American Flag icon on the registration page, in order to change your Country. After you have selected your correct Country, you can input your correct city as well!
SITE SEARCH
_How do I search for something on the site?
If you are looking for a blog, thread, or certain term on TyPennington.com simply go to the Google search box in the upper right hand corner of every page and type in the phrase or keyword you are looking for and click 'Enter.' You will then be directed to another page yielding all of your results.
_How do I search for friends on the site?
You must be a registered TyPennington.com member to find (and make) friends on the website. To find your friends, simply click the magnifying glass in the navigation bar at the bottom on your page (you must be logged in to see this toolbar). Your toolbar will then expand and you will see a search box titled 'Search Users.' Type in your friends name (you cannot search by email) and then add them as a friend!
PROFILE QUESTIONS
ADDING FRIENDS
_How do I add friends?
To add a user as a friend, go to the user's profile and click the 'ADD TO FRIENDS' button, located in the top left corner of the profile page, just under the user's name. Once they have accepted your Friend Request, they will be added to your profile. You will now be able to see any photos, notes, videos and other content they have added to their profile.
_Can I invite my friends to join TyPennington.com?
Yes! Go to the Friends section of your profile, and then click the 'INVITE YOUR FRIENDS' button. This will allow you to send an email to each of your friends, telling them about TyPennington.com, and inviting them to join the community.
CONNECTING YOUR SOCIAL NETWORK
_How do I connect my Facebook account to my TyPennington.com profile?
  1. If you would like to send your TyPennington.com profile status updates to Facebook, or share your TyPennington.com profile updates on your Facebook page, you need to first create a Facebook account and then connect that account to your profile on TyPennington.com. Set up a Facebook account at www.Facebook.com. If you already have a Facebook account, please skip this step.
  2. Log on to TyPennington.com go to your profile and click 'Edit my profile'
  3. Choose the option 'External Accounts' in the right-hand column.
  4. Click the 'CONNECT' button next to the Facebook icon, and then follow the connection steps to connect your Facebook account.
_How do I connect my Twitter account to my TyPennington.com profile?
  1. If you would like to send your TyPennington.com profile status updates to Twitter, you need to first create a Twitter account and then connect that account to your profile on TyPennington.com. Set up a Twitter account at www.Twitter.com. If you already have a Twitter account, please skip this step.
  2. Log on to TyPennington.com go to your profile and click 'Edit my profile'
  3. Choose the option 'External Accounts' in the right-hand column.
  4. Click the 'CONNECT' button next to the Twitter icon, and then follow the connection steps to connect your Twitter account.
_How do I connect my Flickr account to my TyPennington.com profile?
  1. You need to first create a Flickr account and then connect that account to your profile on TyPennington.com. Set up a Flickr account at www.Flickr.com. If you already have a Flickr account, please skip this step.
  2. Log on to TyPennington.com go to your profile and click 'Edit my profile'
  3. Choose the option 'External Accounts' in the right-hand column.
  4. Click the 'CONNECT' button next to the Flickr icon, and then follow the connection steps to connect your Flickr account.
_How do I connect my YouTube account to my TyPennington.com profile?
  1. In order to upload videos to your profile page, you need to first create a YouTube account and then connect that account to your profile on TyPennington.com. Set up a YouTube account at www.YouTube.com. If you already have a YouTube account, please skip this step.
  2. Visit your TyPennington.com profile page and click 'Edit my profile'
  3. Click 'External Accounts' in the 'My Account' section.
  4. Click the 'CONNECT' button next to the YouTube icon, and then follow the connection steps to connect your YouTube account.
UPLOADING CONTENT
_How do I Upload Photos to my profile page?
  1. In the Photo Albums section of your profile click the 'Upload Photos' option.
  2. Enter a name and description for the album of photos you are creating and then click the 'SUBMIT' button.
  3. On the Photo Upload page, click the blue 'SELECT FILE' button to browse your computer and find the pictures you would like to upload.
  4. Locate the folder where the photos are located on your computer, select the ones you want to upload, and click "Open".
  5. Once you have selected your image files, click the green 'UPLOAD FILE' button to upload your images to TyPennington.com.
  6. Once the album has been uploaded, you can navigate to each photo and add a caption.
_How do I post a Note to my profile page?
  1. In the Notes section of your profile click the 'Add a new note' option. Notes are similar to a private blog, allowing you a place to share your thoughts in post form. Only users who are your friend will have access to read your Notes.
  2. Choose a Smiley Face to indicate your mood.
  3. Type in the Title of your note.
  4. Tell us the Music you are listening to right now.
  5. Type your Note into the section marked 'Body'
  6. Add a Tag to categorize your Note.
  7. Click 'SUBMIT' to save your Note to your profile.
_How do I import videos to my profile page?
  1. To import videos you must first have connected your YouTube account to your TyPennington.com profile. If you haven't done this, please refer to the steps above. If your YouTube account is already connected, please skip this step.
  2. In the Videos section of your profile click the 'Import more videos' option.
  3. Check the box next to the videos you would like to import.
  4. Click the 'Submit' button at the bottom of the page.
  5. Click the Videos tab and you will now see all imported videos.
_How do I share my uploaded content?
For each piece of content that you upload to your profile, you have the option to 'LIKE' that content. Clicking this option in the right hand column will let Ty know you have something cool to show him.
NOTIFICATIONS
_How do I unsubscribe from the emails?
  1. Log on to TyPennington.com, and go to your profile.
  2. Click 'Edit my profile'
  3. Click 'Email Notifications' in the right-hand column.
  4. Uncheck the box next to the option for 'Daily Updates'
_How do I copy and paste images into Forum posts?
You can now incorporate photos into discussion posts. To do so, the images must be located on an existing website, not on your computer. The images must adhere to the Forum Behavior Policy, as they will be moderated. To add images on a Mac, simply drag and drop an image from any web browser directly into the discussion post text box. To add images on a PC, you can drag and drop like on a Mac, or you can right click the image, copy the link location and paste it into the discussion post text box.
_What is the Forum Behavior Policy?
1. The Golden Rule is Golden for a reason. Please be nice.
2. Conversation and Debate are good, so please engage others instead of shutting them down because they do not agree with you.
3. Trolling, Hate Speech, Adult Content and Excessive Foul Language will NOT be tolerated. You get one warning; repeated violations will result in immediate deactivation. No Exceptions!
4. SPAM is bad. Even as a meat product. Spam comments/profiles will be immediately removed from the site.
5. Please do not advertise or link to business websites, as the Forum is not used for that. Personal blogs are OK!
6. This is a site of positivity. If we see anyone disparaging Ty in any way, the comment will be deleted and the user will be immediately removed from the community. So let's all be nice and enjoy TyPennington.com!
7. Any user pretending to be Ty will be deactivated. So no fakes, everyone!
_How do I report spam or offensive or abusive content/users?
If you feel a user's discussion post or uploaded content is in violation of the Behavior Policy, you can click the 'FLAG' option to inform a Moderator, who will review the issue.
TECHNICAL SUPPORT
_How do I report a bug?
A bug? That's not possible! Okay, it's possible. If you notice any problems with the website, send an email to support@eqal.com and we'll do our best to correct the problem as rapidly as possible.
FURTHER ISSUES
If you are having any trouble uploading content to your profile, or participating in any other way, you can email the Site Admin: HERE.